Returns & Exchanges

At Dastony, we strive for complete satisfaction with our stone-ground nut butters and wellness products; if your order arrives damaged or incorrect, we offer a 30-day window for returns and exchanges. Due to the perishable nature of our products, we cannot accept returns on opened jars unless there is a verifiable quality issue.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  For items damaged during transit or quality concerns, please attach clear photos of the product and the packaging for our review.

• 3.
  Receive Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on whether a physical return is required.

• 4.
  Refund or Replacement

  After processing your request, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.